EXCHANGES AND RETURNS
We accept exchanges and returns on all designs ordered by size and without modifications . You have 15 days from receiving your design at home to make the exchange or return.
You can change your order for another size, model or you can request a full refund for your dress .
If you don't love the design once you get it home, contact our team at +34 644 176 632 or by email at contact@augurosempre.com and let us know your chosen option (exchange or refund).
* Modifications involve custom dresses, made with measurements and colors different from those that appear in the web catalog.
What if you want a custom design but want to try it out first?
You can order it by size, try it on at home and then we will pick it up to make the necessary adjustments to your figure.
What if you want to try several designs?
You can order several models, try them at home and return the ones you don't like.
We subject all our designs to a high level of quality control before they leave our offices. We take detailed and general photographs of each one.
That is why:
Items must be in their original condition without traces of makeup, marks and stains , and must not have been worn, altered or washed . Any labels must remain in place and of course there must be no no breaks, unstitching or similar misalignment .
RECOMMENDATIONS FOR HOME TESTING:
We suggest that all items be tried on as soon as they are received to ensure that you can exchange the items within our specified time frame. Please put the dress on after showering to avoid contact with moisturiser, deodorant or make-up. Try on the design in a clean, scent-free environment - if the dress comes with the smell of tobacco, perfume or air freshener it will not be possible to return it. Also, try on your dress on clean, carpeted or tiled floors to avoid dirtying the bottom.
All items will undergo enhanced quality control upon return. Exchanges or returns are only available after the items have passed quality control. If for any reason your item does not pass quality control, The design cannot be changed or returned under any circumstances .
1. Damaged or defective products: If the product arrives at your home damaged or with a defect, we will replace it with the model in perfect condition.
2. Policies for products in good condition but that the customer wants to return: you can exchange your order for another size, model or for a refund.
3. Refund process: Contact our team at the email address contact@augurosempre.com or by phone at 644176632.
4. Time to start the refund process: you have 15 calendar days from the arrival of your design to make the exchange or return . For example, if your dress arrives on June 1, you will have until June 16 to make the exchange. Returns will not be accepted after 15 days.
5. Our design review period once received at our facilities is 10 working days.
6. Cost associated with the process : Shipping costs are not refundable. Return costs (shipping of the return package) are always the responsibility of the customer .
7. If for any reason you want to cancel your order before home delivery, you can do so within 1 month and a half of receiving the order at home. That is, if your order is due to be shipped from the sewing shop on June 1, you can cancel your order before May 15. Cancellations have an associated cost of bank management fees of 5% of the order amount. If you do not want to lose that 5%, you can make the refund once you have received the design.
8. Express sewing is not a refundable or cancelable service . If you order a design with the express sewing extra, only the cost of the dress will be refunded, not the cost of the express sewing.
9. How to start the refund process: contact our team via email at contact@augurosempre.com or by calling 644176632.
10. How long (maximum days) does it take from the start of the process until it becomes effective:
If you want to exchange your model for another model or size: the sewing time for the new model is 2 months for guest dresses and 4 months for wedding dresses (sewing times are specified in the design information).
If you want a refund: 10 days for review + bank transfer days depending on the payment method you used, by bank card, transfer or installment payment with Scalapay, refunds are made within a maximum of 5 business days. If your payment method is Paypal or Amazon Pay, refund times are made between 5 to 15 business days.
It is very important that before purchasing your design you check the sewing time of the same to ensure that it arrives on time to your event, all designs are made to order either by size or custom made except for the designs of the OUTLET selection.
The main right of a consumer who has purchased or contracted something that he has not been able to see or try directly (i.e., remotely) is to “see or try” for a reasonable period of time, during which he can withdraw if the product or service does not meet his expectations.
The current Consumer Protection Act (from 2007, amended in June 2014*) grants consumers who make distance purchases via the Internet, telephone or catalogue a minimum period of fourteen calendar days to withdraw from the purchase without having to provide any arguments or suffer any penalty ( right of withdrawal ).
If the entrepreneur has not complied with the obligation to provide information and documentation regarding the right of withdrawal, the period for exercising it will end twelve months after the date of expiration of the initial withdrawal period, counting from the date on which the contracted goods were delivered or the contract was concluded, if the object of the latter was the provision of services.
As a responsible company, we recommend that our customers inform themselves properly about these laws when making future online purchases to avoid becoming victims of fraudulent purchases or counterfeits . Defend your rights as a consumer and demand these policies from online stores that do not comply with them.
• Royal Legislative Decree 1/2007, of November 16, approving the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws (articles 68 to 79).
• Law 3/2014, of March 27, amending the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16.